Do I need to commit to a contract?
No, you can cancel at any time. There are no contracts, no hidden charges, no setup fees or cancellation fees. Just monthly flat subscription for all your design works.
How do I cancel my account?
It’s easy, either email us or click “cancel” in the client settings section.
Can I change my plan after I sign up??
Yes! You can upgrade or downgrade the subscription at any time.
What types of graphic design tasks we do?
From small graphic design tasks to big web designs projects too. Offline tasks: Logos, Naming & identity, Brand books, Business cards, Full stationery, Brochures, Teasers, Print advertising, Flyers, Posters, Humanized plants, Packaging, Pos production Photograpy, Roll Ups & Pop ups. Online tasks: Web Pages App design pages, User Interface Design, Mobile / Responsive Design, Display advertising banner, Social media banner, Facebook page images, Social media, Icons, Infographics, Email templates, Email signatures, Web buttons. And the list goes on...
How quickly can I get the design?
It depends on the design task requested. Before we start a task, we will provide you a “time quote”. A relatively simple design request can be delivered within 1 – 2 business days. We never take 3 days for simple 5 mins jobs (smaller tasks) like color changes. The “time quote” reflects the complexity of the task, so for a logo design or a 5 page website, it will take significantly more time than design a business card.
Revisions, how long will this take?
Every revision will take at least 1 business day, and if it’s a more complex change may take longer. As with the design request, we will provide you with a “time quote” on the change.
What plan should I pick?
It depends regarding your needs. Por example, Basic Plan for those who need recurrent smal design tasks such as flyers, business cards or web buttons. Premium Plan for those who needs posters, print advertisings, logos or social media banners. Elite Plan for roll ups, packaging, print advertising or infographics. Feel free to contact us before signing up.
Are there restrictions regarding design tasks?
Yes. We’ll be able to do static graphic design tasks. We don’t do video editing, animations, CAD and 3d work. Feel free to contact us before signing up.
How many tasks can I request at the same time?
One at time, and each must be completed before a new request is made.
How do I submit tasks?
By email, is the only and simple way to submit your tasks.
What details do I have to submit?
The more detailed information provided, the faster and better visual result you get. Usually you should include colors that you’d prefer, preferred style, size and format, similar works or inspiration, both for web or print.
Do you program?
Yes. If you have a programming or coding requirement, such as developing a website, we would love to help you. This type of job must have to be requested as a custom project.
Do you design for any language?
Yes! We’ve created designs for foreign languages, from Portuguese to Japanese.
Do you work on the weekends?
No. Digisource team must have 2 meditate days a week for get more brilliant design ideas.
I’m not 100% happy with the design work, what now?
We will keep working on the design until you are 100% happy.
If I don´t use all inteire hours, can I use it next month?
Our experience says that is not a good idea, so we don´t allow it. This is just because the higher working seasons, such as Christmas, we can´t compromise our design quality for you, with remaining hours from several clients. Of course you can upgrate it any time and, we are expecting it for some of our clients.